Olivia is a Business Process Expert within the healthcare, health insurance, energy distribution and international development sectors. Expertise in strategic implementation of re-engineering projects and orchestrating people to work together served many initiatives, accreditation and government compliance. Advocate of creating connections between diverse perspectives and motivations through relational skills and multicultural knowledge.
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What I Do

Business Engineering
Lean Systems Engineering, Flow and Process Kaizen, Process Mapping, Value Analysis, Production Planning and Optimisation, Strategy and Decision-Making Tools, Risk and Change Management, Cost and Benefit Analysis, Activity Based Costing, Business Case and Concept Paper, Data Analytics, Time Study and Work Methods, Manpower Review, Forecasting

System Applications
MS Office Suite, MS Visio and Project, ARIS, Power BI, KissFlow Workflow Management, Qualtrics Fluid Survey / Survey Monkey, Zapier, WorkFusion, Interneer / Intellect, Smartsheet, Sharefile, Dropbox, OneDrive, Adobe Lightroom, Adobe Photoshop, Customer Relationship Management, Hospital Information System
Companies I’ve Worked With
as Business Analyst & Business Process Management Consultant
Why Work With Me
Strategic & Insightful in complex processes & environment
Discoverer & Observer of root causes
Interpersonal Communicator in working with people
Solution Creator under tight deadlines & changes
Persistent & Grounded under tight deadlines & changes
Discoverer & Observer of root causes
